If your platform moves during the Sim Racing Studio hardware test but does not move in a simulation, the platform hardware is generally working. The issue is usually related to simulation setup, telemetry, an SRS setting, or another application interfering with telemetry.
Complete the following checks in order. For simulation detection, telemetry, licensing, or SRS configuration problems, contact Sim Racing Studio Support before contacting DOF Reality.
1. Test the platform in SRS
- Turn on the platform and open Sim Racing Studio.
- Go to SETUP > Hardware.
- Under MOTION, select:
- Manufacturer: DOF REALITY
- Model: Your platform model
- Save the configuration.
- Confirm that the Motionbox indicator is green.
- Select Start Test and move the test sliders one at a time.
SRS uses this test to verify communication with the platform independently of simulation telemetry.
- If the platform moves during the test, continue to the next section.
- If the platform does not move or Motionbox displays a red X, follow the DOF Reality Setup Guide in SRS before continuing.
2. Confirm that the simulation is supported
Check the current SRS Supported Simulations list.
Motion is available only when the simulation exports telemetry that SRS can receive. Support and setup requirements can vary by simulation and platform.
3. Make the simulation “Ready to play”
In SRS, go to SETUP > Games and locate your simulation.
The status should display Ready to play. If another option appears, complete the indicated action:
- INSTRUCTIONS: Follow the required settings inside the simulation.
- CONFIG: Allow SRS to install or update the required configuration files.
- UPDATE: Update the configuration for a previously installed simulation.
- Not installed: Confirm the simulation is installed in the location SRS expects.
Restart SRS after making configuration changes. Detailed instructions are available in How to Make a Simulation Ready to Play.
4. Check the simulation status in SRS
Start SRS before launching the simulation, then check the status shown in SRS:
- STAND BY: The simulation has not been detected.
- GAME RUNNING: SRS detects the simulation but is not yet receiving telemetry. Some simulations begin transmitting only after you enter a session, start driving, or take off.
- TELEMETRY DATA: SRS is receiving telemetry from the simulation.
When SRS displays TELEMETRY DATA, Motionbox is green, and the platform is powered, the platform should produce motion.
5. Check SRS and telemetry
If SRS detects the simulation but does not receive telemetry:
- Confirm that you are using the latest SRS version.
- Confirm that your SRS license is active.
- Allow SRS through Windows Firewall on both private and public networks.
- Fully close SimHub and other applications that may use the same telemetry or UDP ports.
- Recheck the simulation’s telemetry and UDP settings.
- Restart SRS and the simulation after changing any settings.
Follow the complete SRS Telemetry Troubleshooting Guide for firewall, UDP-port, SimHub, and configuration checks.
Contact Sim Racing Studio Support first
Contact SRS Support first when:
- The simulation will not become Ready to play.
- SRS does not detect the simulation.
- SRS displays GAME RUNNING but not TELEMETRY DATA.
- You need help with telemetry, UDP ports, firewall settings, licensing, profiles, or an SRS installation.
- The platform passes the SRS hardware test but does not move in a supported simulation.
Submit a Sim Racing Studio support ticket
Include:
- Your simulation name and version
- PC, PlayStation, or Xbox
- Your SRS version
- Your DOF Reality platform model
- A screenshot of SETUP > Games
- A screenshot showing the Motionbox and simulation status
- Whether the platform moves during the SRS hardware test
- The troubleshooting steps already completed
When to contact DOF Reality
Contact DOF Reality after working with SRS Support if:
- The platform does not move during the SRS hardware test.
- Windows or SRS cannot detect the control unit.
- A motor or axis does not move correctly.
- The control box reports an error or beep code.
- The platform has a mechanical, electrical, USB, controller, or motor problem.
- SRS Support confirms that the issue is on the platform side.
Contact DOF Reality Technical Support
When contacting DOF Reality, include your SRS ticket number or SRS’s findings so the support team can continue the diagnosis without repeating completed steps.
